Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately, we can’t offer you a refund.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Cancellation policy: All services must be prepaid and cancellations can only be made no later than 48 hours prior to pickup. A 25% cancellation fee will be imposed for all cancellations requested less than 48 hours and more than 24 hours prior to pickup of the pre-scheduled date and requested pick-up time. All passenger no-shows will be considered as cancellations and a 25% fee will apply. on the date of service or if flight arrives and there is no contact within one (1) hour of flights arrival at gate for domestic flights, or 1 1/2 hours of flights arrival at gate for international flights, there is a full charge for the service. This will be charged to the payment method given at time of reservation. If legal action is necessary to collect monies due, you will be responsible for all court costs, our attorney fees and the balance due. Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $100.00, based on cost of damage. Any person or persons that get sick in a vehicle, also will be charged a minimum fee of $75.00 (final cost is charged when bill is received from detail shop). The 25% fee is in addition to the non refundable deposit.

Hourly Transportation Cancellation Policy- If reservation is cancelled twenty four (24) hours or less (from the time of the scheduled Pick Up Time), there is a full charge for the service. This will be charged to the credit card given at time of reservation. There is also a 15 minute grace period given from the time of the scheduled pick up. If vehicle is still waiting after grace period has expired, there is a charge of $40.00/Hr plus 20% gratuity, for every 60 minutes, beginning from the initial scheduled pick up time. Any waiting time is to be paid to driver at time of service. Charters/Weddings/Proms/Point to Point Service Cancellation Policy If reservation is canceled twenty four (24) hours or less of (Weddings and Proms or airport service) - there is a full charge of either flat rate quoted or total of minimum hours reserved for. This charge will be processed on credit card given at time of reservation. With regard to Point to Point service, there is a 15 minute grace period given from the time of the initial scheduled pick up time (for concerts/sporting events - you do not need to schedule a return time, as the drivers do find out what time the event is over - there is a 30 minute grace period given from the time the event is over). If vehicle is still waiting after grace period has expired, there is a charge of $40.00/Hour plus 20% gratuity for every 60 minutes, beginning from the initial scheduled pick up time. If legal action is necessary to collect monies due, you will be responsible for all court court costs, our attorney fees and the balance due. Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $100.00, based on cost of damage. Any person or persons that get sick in a vehicle, also will be charged a minimum fee of $75.00 (final cost is charged when bill is received from detail shop.